Wednesday, September 2, 2009

Understanding eBay's Best Match



Search results on eBay are returned in the order according to eBay's Best Match. 80% of buyers don't change the order, and/or don't even know they can re-sort the results by price, ending time, or other factors. So, knowing that buyers are going to view the listing in the Best Match order, you as a seller must learn how to get to the top of the results. Most buyers won't read through pages and pages of results. You need to be near the top to be seen.

Understanding Best Match is critical because your auction listings can be rewarded or punished in the search result listings based on the following factors set forth by eBay.

If your listings are punished by the Best Match system, you may never appear on the first page of search results. This means that potential buyers won't see your items. Buyers can't buy what they can't see or find.

If your listings are rewarded because you understand how Best Match works, you can rise to the top of the search results. Here is how to improve your rankings in Best Match.

Relevancy

The relevancy score is determined by historical buyer behavior for a particular search query - what a particular buyer has searched for in the past. For listing titles that are similar to yours, eBay determines how many times in the past those auctions were clicked on, added to watch lists, bid upon, and ultimately resulted in a sale.

Desirability

Listing where supply is low and demand is high will score well for desirability. The fewer sellers offering a product, the better your chance of appearing higher in the search results.

Keywords


Keywords are the words that the eBay seller includes in the 55 characters of the listing title. Load your title with relevant, desirable keywords. Your title is the key to buyers finding you. Use the bayestimate tool for optimizing your item's title.

These words are used to determine the relevancy and desirability scores of the auction listing. Selecting the right keywords represent the most efficient way to influence your search result ranking in Best Match. Visit the “BayEstimator” on the eBay Labs website to test how your keywords score for a particular search query.

Item Specifics

Best Match ranks listings the same way that search engines rank webpages. The more information on your listing, the higher you will rank. Always fill out as many of the item specifics as possible when creating your listing.


Seller Performance

If your feedback score is less than 95% positive over the last 30 days, you will not receive much exposure. If your DSRs are less than 3.9 for the past 30 days, you'll be lower in the rankings. If your shipping DSRs are above 4.7 and your overall DSRs are 4.8 or above, you'll be rewarded with a higher ranking.

Click here to download the free 95-page eBook, Best Match Made Simple. (Kind of seems like a contradiction in terms - a 95 page book about something simple?)



5 comments:

Joshua B. said...

Thank you for the advice, I played around with the bayestimate tool and immediatly added it to my favorits icon!!! I am new to ebay and I am sort of feeling like a punching bag for acronyms, can someone please tell me what a DSR is??? :)

John Paul - Vitamin eBay said...

DSR is Detailed Seller Ratings
The yellow stars in your feedback profile. These are the 4 categories.
Item as described
Communication
Shipping time
Shipping and handling charges

Anonymous said...

And yet I've seen the sellers who often are given the Daily Deals honors have many negative feedback

Marrid66 said...

I use to sell on eBay, but I really got burned out. We sold collectibles so as you know you had to take a picture of each item. It was a lot of work. I would love to sell on ebay again but, I would like to sell new items. The problem is when I try to find a wholesale supplier it's just about impossible. Do you have any tips?
Thanks
Depressed in Kansas

John said...

Hi Suzanne,

A great post and I agree, eBay are leaning more and more to a 'google' search engine style search.

There are a few tricks other than those listed in Dougs ebook which is extremely useful and invaluable especially at no cost.

Thanks for the information Suzanne, I actually have a simillar post on my blog about a teleconference I attended with the eBay bigwigs.