Monday, February 20, 2017

Will Using eBay's Vacation Setting Hurt my Store and Sales?



Great question from reader Heather B:

"Will going on vacation hurt my store …. I have read people going on vacation and never recovering in the sales dept." 

I recommend changing handling time and leaving your listings active. eBay store vacation setting has 2 modes - one where your listings are hidden and one where they are active, and you can add a note about your return.


The note should say, "We are away until XX, and will resume shipping on XX." Buyers (who read it) will know exactly when to expect their item to be shipped.

Change your handling time to what you need to cover the time you are gone.

Whenever you do get a sale during your vacation time, always message the buyer to make sure they understand there is a delay in shipping. Some will cancel the order, which is better than getting low DSRs or negatives.

But some will be fine with it. Also, take a screen shot of your vacation and handling time settings so that if anyone does ding you for slow shipping, you can show eBay that your store was on vacation and your handling time was XX, and they can remove anything derogatory from your account.

This is definitely more trouble than just hiding your listings, but it is all about sales, right?

I have never hidden my listings when away, just added a note and increased handling time. I don't mind spending the time shipping all the sales that helped pay for the vacation!

Related Articles:

How to Put Your eBay Store on Vacation

When is it Time to Open an eBay Store?

Selling on eBay When Thrift Store Prices are Too High
Post a Comment