Monday, February 13, 2017

On No!! My First eBay Negative!!

I often receive emails from sellers who are shocked, discouraged, and upset by their first negative on eBay. Here is how to mentally handle it:

First of all, take a deep breath. This is just a negative feedback. You haven't been suspended for anything. Your account is still intact and you can go on!

It can seem devastating (the pic above is meant to be humorous...) - I've been there. Trust me, it sucks. But this is the nature of eBay.

This is like if you were in college and you bombed one test - would you give up and drop out? Of course not, you have done too much to get here. Or if you fall of a horse, the first thing you do is pick yourself back up, and get back on. Life is going to knock you down from time to time.

You can certainly call eBay and appeal this feedback. There are certain situations where eBay will remove feedback - like if it contains profanity, threats, personal information, or links. See the full eBay policy here.  But in most cases, the negative stands and you just have to suck it up and move on.  Put that energy back into listing items. Or, give yourself some thrifting therapy and go shopping.

My advice is to take this with a grain of salt, and get focused on your business. You can't unring the bell - you have to have a thick skin and move on. Keep listing. Keep giving great customer service. You will recover.

If your account goes below standard, you can recover. Here are the steps to do that.

Negatives happen, you deal with them, and move on. You can look at this as a road block or a speed bump.

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